. Introduction

Welcome to Teleopedia Communications Pvt. Ltd. (“Teleopedia”, “we”, “our”, or “us”). We are a communications technology company providing SMS, Voice, WhatsApp for Business, Email, RCS, and SMPP messaging services, along with Cyber Security, Cloud Solutions, Networking & Infrastructure, and Data Management solutions.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://teleopedia.com), use our platform, or engage with our services. By using our services, you agree to the practices described in this policy.

 

2. Information We Collect

2.1 Information You Provide Directly

• Full name, company name, and job title
• Email address, phone number, and postal address
• Account login credentials (username and password)
• Payment and billing information (processed securely via third-party payment gateways)
• Communications you send us via contact forms, email, or customer support

 

2.2 Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on our website, and referring URLs
• Device identifiers and session data
• Cookies and similar tracking technologies

 

2.3 Information From Your Use of Our Messaging Services

• Recipient contact details (phone numbers, email addresses) uploaded for messaging campaigns
• Message content, delivery reports, and engagement analytics
• API access logs and usage statistics
• Opt-in/opt-out records as required under applicable regulations

 

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide our services
• To process transactions and send transactional communications
• To operate and deliver SMS, Voice, WhatsApp, Email, and RCS campaigns on your behalf
• To respond to your inquiries, support requests, and feedback
• To send service updates, security alerts, and administrative notices
• To send promotional communications about our products and services (with your consent)
• To monitor platform usage, detect fraud, and ensure network security
• To comply with applicable laws, regulations, and legal processes
• To improve our website, products, and customer experience through analytics

 

4. Legal Basis for Processing

Where applicable under the Information Technology Act, 2000 (India) and associated rules, we process your data on the following legal bases:

Contractual necessity: to fulfil our obligations under the service agreement with you.

Legitimate interests: to improve our services, prevent fraud, and ensure network integrity.

Consent: for marketing communications and cookies where required.

Legal obligation: to comply with applicable Indian and international laws.

 

5. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share data with:

5.1 Service Providers

Third-party vendors who assist in operating our platform, payment processing, cloud hosting, analytics, and customer support — all bound by confidentiality agreements.

5.2 Telecom Partners and Aggregators

Mobile network operators and messaging aggregators necessary to deliver SMS, Voice, RCS, and WhatsApp messages on your behalf.

5.3 Legal and Regulatory Authorities

Government agencies, law enforcement, or courts when required by law, judicial order, or to protect the rights, property, or safety of Teleopedia, its clients, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.

 

6. Data Retention

We retain your personal data for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. Messaging campaign data is typically retained for 90 days after campaign completion unless a longer retention period is required by applicable regulations or your agreement with us. You may request deletion of your data subject to legal and contractual constraints.

 

7. Data Security

Teleopedia employs industry-standard security measures to protect your information, including:

• Secure Socket Layer (SSL/TLS) encryption for data in transit
• Role-based access controls and multi-factor authentication
• Regular security audits and vulnerability assessments
• Secure data centers with physical access controls

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and notify us immediately of any suspected unauthorised access to your account.

 

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website.

Types of cookies we use:

Essential cookies: required for website functionality.

Analytics cookies: help us understand how visitors interact with our site.

Marketing cookies: used to deliver relevant advertisements (with consent).

 

9. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (right to erasure)
• Withdraw consent for marketing communications at any time
• Opt out of promotional emails by clicking ‘Unsubscribe’ or contacting us
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@teleopedia.com.

 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

 

11. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

 

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

 

Teleopedia Communications Pvt. Ltd.

Address: P-5, 2nd Floor, Ocean Plaza, Unit No. 211, Sector 18, Noida, Uttar Pradesh 201301

Email: info@teleopedia.com

Phone: +91 9971155890

Website: https://teleopedia.com