These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client”, “User”, or “you”) and Teleopedia Communications Pvt. Ltd. (“Teleopedia”, “we”, “our”, or “us”), a company incorporated under the laws of India, with its registered office at P-5, 2nd Floor, Ocean Plaza, Unit No. 211, Sector 18, Noida, Uttar Pradesh 201301.
By registering for an account, accessing our platform, or using any of our services — including SMS, Voice, WhatsApp for Business, Email, RCS, SMPP messaging, Cyber Security, Cloud Solutions, Networking & Infrastructure, and Data Management — you agree to be bound by these Terms. If you do not agree, please do not use our services.
“Services”: All products and services offered by Teleopedia, including but not limited to Bulk SMS, Voice Broadcasting, WhatsApp Business messaging, Email marketing, RCS messaging, SMPP connectivity, and digital solutions.
“Platform”: Teleopedia’s web-based dashboard, APIs, and related software tools accessible at https://sms.teleopedia.com and associated subdomains.
“Account”: Your registered user account on the Platform.
“Content”: Any messages, text, media, or data that you transmit or cause to be transmitted through our Services.
“DLT”: Distributed Ledger Technology platform mandated by the Telecom Regulatory Authority of India (TRAI) for commercial communications.
To access our Services, you must create an account. You agree to:
Teleopedia reserves the right to suspend or terminate accounts that contain false or misleading information.
You agree to use our Services solely for lawful business communication purposes, including but not limited to:
You must NOT use our Services to:
All commercial communications sent through our platform must comply with the Telecom Commercial Communication Customer Preference Regulations (TCCCPR) issued by TRAI. You acknowledge and agree to:
Teleopedia shall not be liable for message delivery failures or regulatory penalties arising from your failure to comply with DLT requirements.
Service charges are as per the pricing plan agreed upon at the time of account registration or as communicated in writing. Teleopedia reserves the right to revise pricing with 30 days’ written notice to existing clients.
Services are typically offered on a prepaid basis. Credits purchased are non-refundable unless otherwise agreed in writing. Unused credits may expire as specified in your service plan.
All charges are exclusive of applicable taxes, including GST. You are responsible for paying all taxes applicable to your use of the Services.
Accounts with overdue balances may be suspended until payment is received. Teleopedia reserves the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
All intellectual property rights in the Platform, software, branding, logos, documentation, and related materials are owned by or licensed to Teleopedia. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for the purposes outlined in these Terms.
You retain ownership of your Content. By submitting Content through our Platform, you grant Teleopedia a limited licence to process, transmit, and store such Content solely to provide the Services.
Each party agrees to keep the other’s confidential information (including pricing, technical details, and client data) strictly confidential and not to disclose it to any third party without prior written consent, except as required by law. This obligation survives termination of these Terms.
You acknowledge that in using our messaging Services, you may process personal data of your customers. In doing so:
Teleopedia endeavours to maintain high platform availability (targeting 99.5% uptime on a monthly basis, excluding scheduled maintenance). However, we do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible.
Teleopedia provides 24×7 customer support and will make reasonable efforts to resolve service disruptions promptly.
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless Teleopedia, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
These Terms commence on the date you register for an account and continue until terminated by either party.
You may terminate your account at any time by providing written notice to info@teleopedia.com. Termination does not entitle you to a refund of unused prepaid credits unless otherwise agreed.
Teleopedia may suspend or terminate your account immediately and without notice if you:
Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including confidentiality, indemnification, and limitation of liability) shall continue to apply.
Teleopedia shall not be in breach of these Terms or liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, government action, natural disasters, war, civil unrest, strikes, power outages, or failures of internet or telecommunications infrastructure.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India.
Teleopedia reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of our Services after such changes constitutes your acceptance. For material changes, we will provide at least 14 days’ advance notice via email.
These Terms, together with our Privacy Policy and any additional service agreements or order forms executed between the parties, constitute the entire agreement between you and Teleopedia with respect to the subject matter herein and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The failure of either party to enforce any right or provision shall not constitute a waiver of that right or provision.
For any questions, concerns, or notices regarding these Terms, please contact:
Teleopedia Communications Pvt. Ltd.
Address: P-5, 2nd Floor, Ocean Plaza, Unit No. 211, Sector 18, Noida, Uttar Pradesh 201301
Email: info@teleopedia.com
Phone: +91 9971155890
Website: https://teleopedia.com